Can the Hosting be done on Our Server?

As we respect the data privacy of the client’s data, we never host any database on our server, it's always hosted on the client’s server but as the core application has our proprietary rights we host it on our server. So ideally we never share the source code.

How am I bound for the CRM contract?

The minimum tenure to continue the CRM subscription is 3 months, which is the first 3 months as we accept payments only Quarterly basis. If you want to discontinue after 3 months, you need to inform us at least before two weeks of the expiration of the first quarter.

Do I need to Sign an NDA?

We get one documents signed which is called EULA, this document protects the rights and obligations of both the parties.

How can we be eligible for any future updates?

As our company is continuously working on new updates, any new feature included in the product will be given at no extra cost.

In how many days I can start using Cloud Forex CRM & Trader’s Room?

We have a prerequisite list of different components needed to integrate the CRM with your Trading Platform & Website, once we have all this information in place it takes about 5 working days to integrate the system.

Can I get more than one language for CRM and Trader’s Room?

Currently, we already have 5 languages integrated apart from English, if you need any other languages to be integrated, we will get it done for you with no extra cost, provided you give us the translation.

What is the Traders’ Room and its importance in FOREX CRM

In modern times working long is not important but working smart is true!!

To make any business effective, systematic, and feasible, a lot of effort is needed to synchronize many moving components and bring everything together on one platform. The same applies to the Forex Brokerage business. You need to bring sales, marketing, KYC, Administration, Liquidity, trading agreements, regulations, IB management, and customer support all together on one manifesto. This is possible with the help of the CRM as we know. Same way to bring all the traders together on one platform, you need a common area which is often called Trader's Room or Client Area or Client Portal.

Trader's Room:

Traders Room or Client Portal is also referred to as the CRM for Traders. It's an online portal that hosts various sections like KYC to upload documents, Request for Live account, Demo account, IB, or Affiliate section to manage IB hierarchy and IB commission. E-Waller to preserve your spare funds, Deposit and Withdrawal Section to manage your finances.

As we know, CRM is a bridge between Traders and the Brokers, it is important to understand how CRM and Trader's room are integrated.

CRM and Trader's Room:

A CRM without a Trader's Room is like an incomplete solution you are providing to your Trader. The key feature or the most important feature of a CRM is the Trader's Room. It is the Trader's room where each of your traders can access the features of the CRM and can trade with ease.

Let us now focus on some of the important features a Trader's Room must-have.

Online Wallet:

To synchronize the trading and funds, you need an online wallet configured in your Trader's Room. Once you have the online wallet, the trading becomes smooth and also you can transfer the funds from wallet to trading and vice versa. Also, IB commissions and internal wallet transactions become easier.

Payment Portal:

To ensure complete security of each transaction the trader is making, the payment portal is very important. It shows the various options like debit, credit cards, online banking, PayPal, etc. so that trader can choose one of them and go fearless of losing any data or confidential information.

Broker Hierarchy (Multilevel IBs):

To have rebate and commissions calculated properly, it is advisable to have a proper hierarchy of brokers (IBs). Multilevel IB feature stores and manages data of the IBs efficiently.

Mobile Applications:

While the trader is traveling or not able to sit in front of a computer, he can use the mobile app for accessing the trading room with ease. The Mobile App design improves user interface with easy navigation.

Online Notifications:

It is important to know of each activity that is done on your account. For example withdrawals or deposits, if notified online to the trader, it becomes easier for him to make more transactions smoothly.

Multi-lingual Platform:

Language should never be a barrier to any trader. With a multi-lingual platform, from any part of the world, a trader can trade with you without fear of miscommunication.

Online Support:

If a trader needs on the spot support while trading online, Trader’s Room online support or ticket module will be the best solution. The support team can solve the issues of traders immediately once the ticket is generated.

To know more about functionalities and advantages of a Forex CRM and Trader's Room, contact us at www.cloudforexcrm.com or skype at calvin.pheasantech